Política de reembolso
SahuriMade (operated by Creations Sahuri Inc.) Last updated: October 18, 2026
Handcrafted, made-to-order items
Every SahuriMade icon is handcrafted and custom-made, often with unique dimensions, wood choices, and finishes. Because each piece is individually made for you and difficult to resell, we do not offer returns or refunds simply due to a change of mind or dissatisfaction with a choice you selected (such as size, wood species, or design).
As each icon is made by hand, small natural variations in size, tone, grain, and finish are normal and are part of the character of a handcrafted piece. These variations are not considered defects.
Please review your selections — size, wood species, design, and any custom engraving text — carefully before completing your order.
If your item arrives damaged or defective
If your icon arrives damaged, defective, or not as ordered, we will absolutely make it right. After we discuss the situation with you, we will offer a full refund, send a replacement, or otherwise resolve it in the way that best fits the issue.
To start a claim, email us at sahurimade@gmail.com within 14 days of delivery and include:
- Your order number
- A description of the problem
- Clear photographs of the item and, if relevant, the packaging it arrived in
We'll respond with the next steps. Please don't discard the item or its packaging until your claim is resolved, as photos or the returned piece may be needed.
Custom-engraved and personalized items
Custom-engraved and personalized items are made specifically for you based on the text you provide, and are final sale. They cannot be returned or refunded except where the item arrives damaged or the engraving does not match the text you submitted at checkout. For this reason, please double-check your spelling, names, and dates before placing your order.
Return shipping
If we ask you to return an item as part of resolving a claim, we will provide instructions. Do not send an item back before contacting us, as returns sent without prior arrangement may not be accepted.
Refund processing
Approved refunds are issued to your original payment method. Once a refund is processed, it typically takes several business days to appear, depending on your bank or card provider.
Lost or delayed shipments
If your order is delayed, lost, or appears to have a delivery problem, contact us at sahurimade@gmail.com with your order number and we'll help track it down and find a solution. Delivery timeframes shown at checkout are estimates and are not guaranteed, and we are not responsible for carrier or customs delays outside our control.
Contact
For any question about a refund or return, email us at sahurimade@gmail.com and we'll be glad to help.
